Neo Travel Mart ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us while booking taxi, cab and Tempo Traveller services in Kochi and across Kerala. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
- Contact details such as your name, phone number and email address when you enquire or book a trip.
- Trip details such as pickup location, drop location, travel dates and vehicle preference.
- Payment-related information needed to process advance payments or fare settlement, handled through our payment partners.
- Basic technical information such as browser type and pages visited, collected automatically when you use our website.
How We Use Your Information
- To confirm bookings, assign drivers and vehicles, and communicate trip updates.
- To respond to enquiries sent through our website, WhatsApp or phone.
- To improve our services, website experience and customer support.
- To send booking confirmations, receipts and, where relevant, offers about our services.
Sharing of Information
We do not sell your personal information. We share trip and contact details only with the driver or vehicle partner assigned to your booking, and with payment gateways strictly to process payments. We may disclose information if required by law or to protect the safety of our passengers and drivers.
Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work as intended.
Your Choices
- You can ask us to update or correct your contact details at any time.
- You can opt out of promotional messages by informing our support team over WhatsApp, phone or email.
- You can request that we delete your personal data, subject to any bookings or records we are required to keep for legal or accounting purposes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. The updated version will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out to us through the contact details listed on our Contact Us page.
